TataSky, the Direct-to-Home service operator, has said that 30,000 of its subscribers are facing disruption in services due to technology upgrade.
The company said that it is upgrading its compression technology and added that services will be back to normal in two days’ time. Around 17,000 subscribers of TataSky had complained of service disruptions on 11 March as well.
“About 25,000 to 30,000 customers out of our 1 crore plus base have experienced the disturbance. It would be sorted out in the next two days. We are working on it continuously,” TataSky CEO Harit Nagpal told PTI.
Nagpal said that the operator has informed subscribers of potential disruption in services due to the technology upgrade. ‘We have been running scrolls for the last 10 days informing subscribers about the possible signal problems and from last three days we are also running films on that,” he added, reports Business Today.
In related news, TataSky recently improved compression standards and has shifted to upgraded MPEG 4 format. The operator also announced that it will be adding 20 channels. Tata Sky currently offers 300 channels to its 10 million-strong subscriber base in India. The operator is a joint venture between Tata Sons and 21st Century Fox and was incorporated in 2001. It partners with Thomson, Humax, Huawei and Pace for STBs and with Tata Consultancy Services (TCS) for IT operations. In January 2015, the operator introduced 4K set top box (STB) in India.
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